Can’t find what you’re looking for?
Here’s how you can get directly in touch with our support teams.
Merchant Support
Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account.
Business Hours: 24/7
CardPointe Support
When prompted, say "CardPointe Support" to connect with the CardPointe Support team.
Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite.
Business Hours: 8:30 a.m. to 9:00 p.m. ET
Emergency Support: After 9:00 p.m. ET
Clover Support
The Clover Call Center provides 24/7 customer support 365 days of the year, free of charge. Merchants can contact this team for general inquiries as well as installations and training assistance:
- Email: Merchants should include MID and description of the issue
- Phone: Support numbers are also listed on:
- Devices: Displayed at the top or top right of the device screen
- Clover Go: Open the app and select Help & Support
- Web Dashboard: Under Help at the top right section of the home page
The Clover Help Center is an all access pass to the most up-to-date Clover information and announcements regarding features/functionalities, product releases and third party apps. The Clover Help Center has been updated to reflect personalized help content and users must be logged in to your Clover account to view articles.
Note: If you do not have a Clover demo account, you can create one for free here.
ISV Merchant Support
If you use a software platform that is integrated with CardPointe, our ISV Merchant Support team can answer your questions and make sure you never miss a sale!
Business Hours: 8:30 a.m. to 5:30 p.m. ET
Emergency Support: After 5:30 p.m. ET
Developer Support
If you have questions about our APIs, or need help with your integration, contact your Relationship Manager or Account Executive for assistance.
ISV Partner Support
Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs or accessing CoPilot, our customer and account management application.
Partner Solutions
partnersolutions@cardconnect.com
The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to the CardPointe platform and services, and our partner portal, CoPilot.
POS Hotline
The POS Hotline is your dedicated support team for merchant activations. Contact the POS Hotline for
- Nashville downloads + TID creation
- Terminal troubleshooting
- Adding or changing equipment
- Apriva and Datawire setups
Business Hours: 8:30 a.m. to 8:00 p.m. ET
If none of these fit your needs, please email info@cardconnect.com with your inquiry.